Privacy Policy – PinStars Online Casino

At PinStars Online Casino , we are committed to safeguarding your privacy. We collect only the necessary information required to process your registration, verify your identity under Know Your Customer (KYC) protocols, and ensure the seamless operation of our services.

By creating an account, you agree to the data collection and usage policies outlined in this Privacy Policy.

Data Collection and Storage

We collect and process the following types of information:

• Account Information – Data provided during registration and any profile updates.
• Communication Records – Messages, emails, and support requests, including chat history.
• Financial Transactions – Deposits, withdrawals, bets, winnings, and bonus usage.
• Responsible Gaming Data – Gambling behavior analysis to support responsible gaming initiatives.
• Third-Party Verification Data – Identity verification, credit history, and fraud prevention details from external agencies.
• Technical Data – Device specifications, operating system, browser type, and network details.
• Gameplay Information – Bet history, session durations, high scores, and in-game activity.
• Usage Analytics – Page visits, time spent on the platform, browsing activity, and interaction logs.
• Anonymized Data – De-identified information used for analytics, advertising, and research purposes.

Cookie Policy

We use cookies to enhance user experience, improve website performance, and streamline login processes.

Users can disable cookies through their browser settings, but doing so may impact site functionality. If cookies are not manually blocked, they will be stored and used for site optimization and personalization.

How We Use Your Data

Your personal data is processed for the following purposes:

• Account Management – Ensuring seamless access to our platform.
• Service Optimization – Enhancing website functionality and user experience.
• Identity Verification – Complying with legal and regulatory requirements.
• Responsible Gaming Measures – Identifying gambling issues and implementing player protection strategies.
• Security & Fraud Prevention – Detecting policy violations and unauthorized activities.
• Marketing & Advertising – Delivering relevant promotions, offers, and tournament updates.
• Regulatory Compliance – Meeting obligations under gambling laws, KYC, and AML (Anti-Money Laundering) regulations.
• Research & Analytics – Studying usage patterns to improve platform features.

Data Sharing and Disclosure

We do not sell your personal data. However, we may share it under the following conditions:

• Legal Compliance – If required by law, regulatory authorities, or government bodies.
• Fraud Prevention – Collaborating with security agencies to detect and prevent fraudulent activities.
• Service Enhancements – Providing anonymized data for research, advertising, or statistical purposes.

User Data Rights

You have the right to:

• Access and review your personal data.
• Request corrections to inaccurate information.
• Restrict or opt-out of certain data processing activities (subject to legal obligations).
• Request data deletion where applicable.
• Withdraw consent for specific processing activities.

To exercise any of these rights, please contact our Support Team via email.

International Data Transfers

As a global platform, we may transfer data outside the European Economic Area (EEA). We ensure that all transfers comply with industry-standard security measures to protect your personal information.

For further details regarding international data transfers, reach out to our Support Team.

Data Retention Policy

We retain personal data for as long as your account remains active. Additionally, data may be stored for:

• Regulatory compliance
• Fraud prevention
• Responsible gaming monitoring

Retention periods are determined based on legal, contractual, and operational obligations.

Privacy Policy Updates

We reserve the right to update this Privacy Policy as needed to reflect business operations and regulatory changes. Any modifications will be published on this page, and we encourage users to review the policy periodically.

Contact Information

For any questions regarding this Privacy Policy, please contact our Support Team via email.