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Responsible Gaming

Responsible Gambling Policy

Introduction

At PinStars-Casino.ca, we are dedicated to promoting responsible gaming and ensuring a safe, fair, and enjoyable gambling experience. While gambling is a form of entertainment, we recognize that it can lead to financial and emotional challenges for some individuals. Our policies and tools are designed to help players maintain control over their gaming activities.

We are licensed and regulated by the Curacao Gaming Control Board (License No. OGL/2024/580/0570) and adhere to strict industry standards to ensure fair play, player protection, and responsible gambling practices.

Principles of Responsible Gambling

To keep your gambling experience enjoyable and under control, we encourage you to follow these key principles:

  • Treat gambling as entertainment, not a source of income.
  • Familiarize yourself with game rules and odds before playing.
  • Set a budget and stick to it—never wager money you can’t afford to lose.
  • Avoid chasing losses, as this often results in greater financial setbacks.
  • Take regular breaks and balance gambling with other activities.
  • Set time limits for your gaming sessions to maintain control.

If gambling is negatively affecting your personal, financial, or social well-being, we strongly recommend seeking support.

Recognizing Problem Gambling

You may be experiencing a gambling problem if you:

  • Spend more time or money gambling than planned.
  • Neglect work, school, or social responsibilities due to gambling.
  • Feel anxious, guilty, or stressed about your gambling habits.
  • Hide or lie about your gambling activities.
  • Borrow money to gamble or cover gambling-related debts.
  • Believe that winning a jackpot will solve your financial problems.

If you identify with any of these warning signs, consider using our responsible gaming tools or seeking professional help.

Player Protection Tools

We offer various tools to help you manage your gambling responsibly. These features can be enabled through your account settings or by contacting our Support Team.

Self-Imposed Limits

You can set limits on:

  • Deposits – Restrict how much you can deposit within a specific timeframe.
  • Losses – Set a cap on how much you are willing to lose.
  • Bets – Control the maximum stake per game session.
  • Session Time – Limit the duration of your gaming sessions.

Once activated, stricter limits apply immediately, while requests to increase limits require a 7-day cooling-off period before taking effect.

Cool-Off Period

If you need a temporary break, you can suspend your account for a selected duration. During this period, you will not be able to log in, but your balance and active wagers will remain intact. Your account will automatically reactivate once the cool-off period expires.

Account Closure

You can request to close your account at any time. Closed accounts can be reopened upon request, but if you feel at risk of developing a gambling problem, we recommend self-exclusion instead.

Self-Exclusion

Self-exclusion is a strict measure that prevents access to your account for a minimum of six months up to five years. This restriction cannot be reversed before the exclusion period ends.

During self-exclusion:

  • You cannot create a new account. Any attempt to do so violates our Terms of Service and may result in a permanent ban.
  • If you request to revoke self-exclusion early, an internal review will be conducted. If approved, your account will remain closed for at least 24 hours before reopening.

For self-exclusion assistance, please contact our Support Team.

Preventing Underage Gambling

It is illegal for individuals under 19 to gamble on our platform. We implement stringent age verification measures to prevent minors from accessing our services. However, parents and guardians also play a crucial role in monitoring internet activity to prevent underage gambling.

To safeguard minors:

  • Always log out after playing.
  • Avoid using auto-fill for login details.
  • Keep passwords and payment information secure.
  • Use parental control tools such as:

If you suspect a minor is gambling on our platform, please contact us immediately.

External Support & Resources

If you or someone you know is struggling with gambling, professional organizations provide free and confidential support:

  • Gambling Therapy – Global support services for problem gamblers.
  • Gamblers Anonymous – A network for individuals recovering from gambling addiction.
  • GamCare – UK-based helpline and support services for problem gamblers and their families.
  • BetFilter / GamBlock – Software that blocks access to gambling websites.

We strongly encourage players facing gambling difficulties to seek professional help and use self-exclusion tools for added protection.

Need Help? Contact Us

Our Support Team is available 24/7 via email to assist with responsible gaming tools, account restrictions, and self-exclusion requests. There are no fees for using these services.

Responsible gambling is a shared responsibility. We are committed to providing a safe and controlled gaming environment. If you need assistance, don’t hesitate to reach out.